Pearson VUE Frequently Asked Questions (FAQs)

Pearson VUE Authorized Test Center & Computer-Based Testing (CBT) Frequently Asked Questions (FAQ)

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• Who is Pearson VUE?

Pearson VUE is the global leader in computer-based testing for IT, academic, government and professional programs. A business of Pearson, the company manages the world’s largest, most secure test center network which is comprised of over 5,000 centers in more than 175 countries.

• Who is Pearson?

Pearson is the world’s leading education company. From pre-school to high school, early learning to professional certification, its curriculum material, multimedia learning tools and testing programs help educate more than 100 million people globally. Pearson’s businesses also include the Financial Times Group, one of the world’s leading business information companies and the world-famous publishers, the Penguin Group.

• For which IT companies does Pearson VUE deliver computer-based tests?

Pearson VUE delivers industry-recognized computer-based tests on behalf of some of the world’s leading IT companies. A complete list can be found at https://home.pearsonvue.com/test-taker.aspx.

• Are computer-based exams considered more credible than pencil and paper-based exams?

Pearson VUE applies robust security measures to ensure not only exam credibility, but client and candidate credibility, too. In addition to being more secure, computer-based testing is considered the most efficient and effective way to assess.

• Wouldn’t it be quicker to write rather than type answers?

Most candidates use a computer every day, whether at home or at work, and find it quicker to answer questions using CBT. The method also allows them to edit their answers quickly and clearly; thereby reducing ambiguity and allowing for faster exam scoring.

• What if my PC crashes halfway through my exam or there is a power outage in the center?

Pearson VUE’s test delivery software will save your responses every 30 seconds, so if there is a power outage your answers can be retrieved.

• How does Pearson VUE ensure test centers are secure and distraction-free?

Pearson VUE test centers are proctored environments. The admission process is designed to prevent proxy testing–IDs are checked and the electronic photo and signature of the candidate is captured. Unlike traditional testing environments, Pearson VUE centers are designed to be distraction-free with ample space between candidates – enabling them to better focus on their test.

• Can computer-based IT exams only be taken during certain times of the year?

Most exams can be sat on-demand, allowing candidates to test throughout the year at a date and location most convenient to them.

• How long will it take to find out my results?

Most candidates receive their results from their exam sponsors directly. The exam sponsor chooses to release exam scores sometimes days or even weeks after you take your exam.  Please contact your exam sponsor for details on their release schedule. Some exams will give you the results right on your screen at the end of your exam or through a printout handed to you by the Test Administrator after your exam. Please note that most of these scores are not official and are just provided to you as a reference. Your exam sponsor will send you any official score directly to you via email or by logging into their website.

• How does Pearson VUE accommodate disabled candidates?

Each Pearson VUE test center complies with disability-related legislation. Most centers are equipped with separate rooms and offer facilities such as height adjustable desks.

Registering & Scheduling an exam with Pearson VUE

• How do I schedule a test with Pearson VUE?

Visit https://home.pearsonvue.com/test-taker.aspx and select the relevant test program from the Test Taker Services section. Next, select ‘Schedule a Test’ on the right-hand side of the page and complete the necessary fields. Upon confirming the booking, you will receive a confirmation e-mail from Pearson VUE. At a minimum, this confirmation will contain information such as the time, date and location of your test, including directions to the test center. Please read over this email very carefully as it contains very important information about your exam and what you need to bring to test. You do not need to print off the email confirmation and bring it with you.

• How do I reschedule a test?

Visit https://home.pearsonvue.com/test-taker.aspx and select the relevant test program from the Test Taker Services section. Once you have chosen your test program, select ‘Reschedule a Test’ on the right- hand side and complete the necessary fields.

• How do I cancel a test?

Visit https://home.pearsonvue.com/test-taker.aspx and select your test program from the Test Taker Services section. Once you have chosen your testing program, select ‘Cancel a Test’ on the right- hand side and complete the necessary fields.

• What happens if I forget my Pearson VUE username and/or password?

Click on the sign-in page relevant to your program at https://home.pearsonvue.com/test-taker.aspx  and select either ‘I forgot my username’ or ‘I forgot my password’. Provide the details required and you will then be able to recover your username and/or reset your password.

• What if I have a problem?

You can call Pearson VUE’s Customer Service center by going to https://home.pearsonvue.com/test-taker/Customer-service.aspx  and choosing your relevant program and region.

• How early should I arrive at the test center on the day of my test?

Typically, you are asked to arrive no earlier than 30 minutes prior to your scheduled appointment time. This will give you ample opportunity to check-in and get started right away.  If you arrive more than 30 minutes before your scheduled exam time, you may be asked to wait in the waiting area for your start time until other candidates are finished.  This can be stressful, so we recommend arriving no more than 30 minutes prior to your scheduled appointment time.

• What happens when I arrive to take an exam?

When candidates arrive for an exam, they go through a standard admissions process. Candidates are asked to provide two forms of Government issued identification, to agree (in writing) to a set of Exam Rules and to sign a log sheet.  In all cases, your photo and signature will be digitally captured and transmitted to Pearson VUE.  Some exam sponsors may have other identification or check-in requirements such as Palm Vein scanning which you can learn more about here.  You can review Pearson VUE’s privacy policy on https://home.pearsonvue.com/Legal/Privacy-and-cookies-policy.aspx.

• What ID do I need to bring to the test?

Typically, you are asked to bring two valid forms of identification, including one government-issued photo identification. Some test programs may have additional requirements. The items you are asked to bring differs for each test program. You will receive a confirmation email with program-specific information.

• How often are test centers open for testing?

Pearson VUE Authorized Test Centers usually operate during regular business hours. However, some centers may have evening or weekend appointments available. For test center availability, log in to your Pearson VUE account at https://home.pearsonvue.com/test-taker.aspx or contact a Pearson VUE representative at https://home.pearsonvue.com/test-taker/Customer-service.aspx.

Still Have Questions?

If you still have some questions about Pearson VUE or about taking a test with us from a Pearson VUE exam sponsor, check out our Contact Us page and ask us your question.  We respond to all inquiries within 1 business day or less.